At Cloudcode Pte. Ltd., we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and process your Personal Information through our IRBIS platform and website.
1. Scope and Role
1.1 The Company acts as a processor for personal data submitted via the IRBIS System. You, the Client, act as the data controller.
1.2 The Company processes data only on your instruction unless required by law.
2. Personal Information We Collect
2.1 We may collect:
Contact details
Account metadata
Search inputs and logs
Browser and usage data
Location and IP address
Preferences and complaints
2.2 Data may be collected via forms, usage patterns, or external tools.
3. Use of Data
3.1 We use personal data to:
Provide and improve services
Authenticate users
Communicate with clients
Comply with legal obligations
Conduct system analysis and marketing
3.2 Data may be shared with third-party processors (e.g. payment providers) under confidentiality obligations.
3.3 As a data aggregator, the System provides access to external data from multiple third-party vendors. Personal data exposure through those sources is subject to each vendor’s respective data policies.
4. Legal Basis for Processing
We rely on consent, performance of a contract, and legitimate interest to process your data.
5. Data Security and Retention
5.1 Data is stored securely with daily backups. However, data loss within a 24-hour window is at the Client’s risk.
5.2 Retention:
User account metadata: 2 years post-deletion, justified by compliance, audit traceability, fraud prevention, and technical troubleshooting.
Financial data: 3 years (tax), 7 years (regulatory)
6. Your Rights
You have the right to:
Access and correct your data
Withdraw consent
Request deletion (subject to legal and compliance constraints)
7. Cookies and Tracking
We may use cookies and similar technologies to improve your user experience and for analytics. You can control cookie preferences in your browser settings.
8. Changes to Policy
We reserve the right to update this Policy at any time. Continued use constitutes acceptance of the revised policy.
9. Contact
If you have questions or requests regarding this Privacy Policy, please contact us at: Email: [email protected]
10. Compliance
Cloudcode Pte. Ltd. complies with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the California Consumer Privacy Act (CCPA). If you are a user located in the European Union, EEA, or California, you are entitled to additional rights under the applicable data protection regulations. These include the right to access, rectify, or erase your personal data, restrict or object to its processing, and lodge a complaint with a supervisory authority. We process your personal data lawfully, fairly, and transparently in accordance with both GDPR and CCPA principles.
11. Sensitive Data Disclaimer
We do not knowingly collect or process special categories of personal data (also known as sensitive personal information) such as racial or ethnic origin, biometric identifiers, or criminal history. Should such data be inadvertently processed, it will be handled strictly in line with applicable data protection laws and only with explicit user consent where required.
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