Welcome to the IRBIS Search Portal, a SaaS product offered by Cloudcode Pte. Ltd. (“Company”). These Terms of Service (“Terms”) govern your access to and use of the IRBIS platform (“System”) located at https://irbis.espysys.com (“Site”). By accessing or using the System, you (“Client”) agree to be bound by these Terms, our Privacy Policy, and the Subscription Form executed with the Company (collectively, the “Agreement”).
1. Account and Access
1.1 Account Registration: You must provide accurate information during registration. Use of fake names, email addresses, or contact details is prohibited and may lead to account termination.
1.2 Access Rights: Subject to compliance with the Agreement, the Company grants you a non-exclusive, non-transferable, revocable license to access and use the System during the subscription term.
1.3 Restrictions: You may not reverse engineer, copy, sublicense, resell, or misuse the System. Unauthorized sharing, system tampering, or illegal use is strictly prohibited.
2. Subscription and Pricing
2.1 Packages:
For regular users of the IRBIS web portal and API, available packages include Combo and Ultimo. Customized packages may be offered based on user needs, subject to Company approval and compliance with internal policies.
For enterprise clients using the separate investigative platform IRBIS Pro, the available package is called IRBIS Professional.
2.2 Quota Use: Searches are limited to available quotas. Once depleted, new packages must be purchased to continue usage. Unused quotas expire monthly.
2.3 Non-Refundable: Subscription fees are non-refundable. Expired packages and unused balances are forfeited.
2.4 Auto-Renewal: Clients with auto-renewal will retain original pricing despite future price adjustments. Users can manage and cancel auto-renewal settings at any time directly through their account dashboard under the Settings page by toggling the auto-renewal switch.
3. System Usage Guidelines
3.1 Use valid inputs (e.g. correct phone number format).
3.2 Monitor monthly usage to avoid exceeding quotas.
3.3 Ensure all data processing is legal and compliant with privacy laws.
3.4 Contact support for technical issues.
3.5 You must not attempt to bypass security or engage in system abuse.
4. Data and Content
4.1 Client Content: You are responsible for any content submitted via the System. The Company does not monitor or verify this content.
4.2 License to Use Content: You grant the Company a worldwide, royalty-free license to use submitted content for system improvement, analytics, legal compliance, and customer support.
4.3 Prohibited Content: You may not upload harmful, illegal, offensive, or unauthorized content. Violations may result in termination and legal action.
4.4 Third-Party Data Aggregation: The IRBIS platform operates as a data aggregator, providing access to enriched data compiled from multiple vetted third-party data providers. The Company does not own this external data but ensures its lawful integration and display under applicable licensing and data-sharing agreements.
5. Confidentiality and Intellectual Property
5.1 You agree not to disclose Company Confidential Information.
5.2 All IP rights in the System, Site, and associated content remain the sole property of the Company.
6. Indemnification and Legal Responsibility
6.1 By Company: We indemnify you against proven third-party IP infringement claims, subject to conditions.
6.2 By Client: You indemnify the Company for misuse of the System, unauthorized access, or legal violations related to your use.
6.3 Data Use Responsibility: You assume full legal responsibility for your interactions with subjects of data retrieved via the System.
7. Liability and Warranties
7.1 Limitation of Liability: Total liability is capped at 10% of the fees paid under your subscription package.
7.2 Disclaimer: The System is provided “AS IS” without warranties of accuracy, performance, or legal compliance.
8. Termination
8.1 Either party may terminate with 45 days’ notice upon breach. The Company may terminate at will.
8.2 Upon termination, access ceases. Certain provisions survive, including Sections 2.3, 2.7, 3, 5, and 6.
8.3 User ID and metadata may be retained for up to 2 years for audit, compliance, and user experience purposes. This retention period is deemed necessary to fulfill regulatory obligations, conduct post-termination audits, respond to legal requests, and maintain service continuity for returning users. Metadata is not used for commercial profiling.
9. Miscellaneous
9.1 Governing Law: The Agreement is governed by the laws of Singapore.
9.2 Notices: Legal notices may be delivered by email or through the System.
9.3 Entire Agreement: This Agreement supersedes all prior understandings.
9.4 Assignment: The Company may assign its rights; you may not without consent.
9.5 Severability: Invalid provisions shall not affect the remainder of the Agreement.
9.6 Equitable Relief: Breaches may entitle the Company to injunctive relief.
10. Refund Policy
10.1 Free Trials and Demos: We encourage all new users to take advantage of our free trials, demos, or limited-access accounts before purchasing any plan. This allows you to evaluate the Irbis platform and determine whether it suits your needs.
10.2 Subscription Plans: Refunds are generally not provided for subscription plans that have already been billed, including:
Monthly or annual packages
API credits or usage-based plans
Enterprise contracts
Once a plan has been activated or credits have been used, refunds are not applicable unless there is a technical failure or billing error caused by us.
10.3 Eligibility for Refunds: Refunds may be granted under the following conditions:
Double payment or accidental charge: A refund will be issued for any duplicate payment.
Service downtime exceeding 72 hours (non-scheduled): If our platform experiences a major unplanned outage and you are unable to access services, a partial refund or credit may be issued.
10.4 How to Request a Refund: Contact our support team at [email protected] within 7 days of the billing date. Include:
Your registered email address
Invoice number or transaction ID
Reason for the refund request
We will review your request and respond within 3–5 business days.
10.5 No Refunds for Misuse or Policy Violation: Refunds will not be granted if the account has been suspended or terminated due to violation of our Terms of Service, including misuse or unlawful activity.
10.6 Refund Method: Approved refunds will be issued back to the original payment method. It may take 15–30 business days for the refund to appear, depending on your provider.
